Help & Questions

Help & Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for below, feel free to reach out to us directly.

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes! We ship to select international destinations. Shipping times and rates vary by location and will be calculated at checkout.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your package every step of the way.

Can I change or cancel my order?
We process orders quickly! If you need to make a change, contact us as soon as possible. Once an order has shipped, we're unable to make modifications.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in their original condition with tags attached.

How do I start a return or exchange?
Contact our support team with your order number and reason for return. We'll guide you through the process.

Are sale items returnable?
Final sale items are not eligible for returns or exchanges. All other items follow our standard return policy.

Products & Sizing

How do I find my size?
Each product page includes a size guide to help you find the perfect fit. When in doubt, we recommend sizing up for a more relaxed feel.

What materials are your products made from?
We use high-quality, performance-grade fabrics designed for comfort, durability, and movement. Material details are listed on each product page.

How should I care for my Northszn gear?
Machine wash cold, inside out, with like colors. Tumble dry low or hang dry. Avoid bleach and ironing directly on graphics.